- Law 29/2021, of October 28, 21, Qualified Law on Personal Data Protection of the Principality of Andorra (hereinafter referred to as the LQPD), and the regulations that develop it, and
- Regulation (EU) 679/2016 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "the RGPD").
In the following table you will find links to facilitate your access to the points of this policy that are of interest to you, although we recommend that you read it in its entirety:
To manage your bookings or purchases by phoneWe process the data you provide in relation to the reservation or purchase of our products and services (for example, when you reserve a piece of jewellery or a perfume) to formalise your purchase or reservation and to communicate to you by email or telephone any information related to the same, as well as to manage and issue documents accrediting the reservation or purchase and any related communication necessary for the formalisation of the same. In particular, we may collect the number and expiry date of one of your credit cards, together with the name of the cardholder and the code on the back of the card, as a guarantee of the reservation and for fraud control purposes. We may also use the data you provide during the purchase or reservation to manage, administer, provide, extend and improve the services or products contracted, and to extract statistics in relation to the interest aroused by these and our promotions. The basis for this processing is the contract of sale or reservation agreement for the product or service that you sign when completing the purchase or reservation, and our legitimate interest in improving the quality of the services we offer you.
To analyse how you rate our services and the interest in our marketing campaigns, in order to improve our marketing campaigns.We may process the information you provide to us, for example, during the purchase or booking of products or services, to ask you to rate the service you received. We may also extract aggregated statistics (i.e. where the statistical result does not include personal information of any kind) in relation to interest in our marketing campaigns. The basis for this processing is our legitimate interest in improving the quality of our services and the events we manage or promote, as well as our marketing campaigns.
To send you information, promotions and discounts of your interest.We process your email address when you subscribe to our newsletter service, to inform you about news, events, exclusive content and promotions so that you can make the most of our facilities, services and products. The legal basis for this processing is your consent, and you may withdraw your consent at any time by exercising your right as indicated below in this policy, or via the link at the bottom of each email. The only consequence of withdrawing your consent is that you will no longer receive the information we send you or be able to participate in promotions, contests or sweepstakes reserved for our subscribers.
To deal with your requests, queries or complaintsWe collect the personal data you provide to us in your e-mails, by telephone, or through the form on the contact page or when you request us to exercise your rights, in order to deal with your requests, queries or complaints in relation to our services or the rights you have regarding your personal data. The legal basis for this processing is the consent you express by sending or giving us this data, our legal obligation to respond to your rights requests, and our legitimate interest in responding to you. The provision of your personal data is therefore voluntary, but if you do not provide us with the personal data we require, we will not be able to process your request, query or complaint. You may revoke your consent whenever you wish, although such revocation will also make it impossible to continue processing your request, query or complaint.
To handle any future complaintsWe retain data that may be necessary to handle your, or our, potential claims on the basis of our legitimate interest in defending ourselves in order to safeguard our rights.
To control access to our facilities, events or services by means of tickets or credentialsWe use your reservation or invitation details and your ID card or passport, and even a document proving your Covid-19 protection status (the latter only if we are legally obliged to do so), to authorise or deny you access to our facilities and, eventually, to the restricted areas of our events or services, as well as to analyse and control the occupancy and logistics of the different areas, and to ensure your health and safety (including the prevention of the spread of diseases and contact tracing of persons affected by Covid-19). The legal basis for this processing is the contract of sale of your room or the service contract to which you are a party, and in the event that we request documents proving your Covid-19 protected status, our legal obligation.
For the safekeeping and return of your lost property in our facilities.If you have lost a mobile phone or any other item containing personal data, we will store such personal data until the rightful owner of the lost item successfully claims it at our customer service point or, after a reasonable period of time, we hand it over to the law enforcement authorities to arrange for its safekeeping and eventual return. The basis on which we are entitled to process the personal data of mobile phones, wallets, backpacks and other objects that may contain personal data is our legitimate interest in preventing theft and returning them to you.
To provide media coverage of eventsIf you participate in person at our events, the independent press and our own professionals may record your image and, on pre-arranged occasions, your voice, in the context of the event or award presentation. The legal basis for this processing of your image is our legitimate interest in media coverage of the events we organise or sponsor for the purpose of using the recordings in their promotional materials, including our website and social media accounts. You are not obliged to appear in a recording. If you wish, you have the right to object to our legitimate interest and ask us to remove material in which you are identified. In order to assess your objection against our legitimate interest, and where appropriate immediately remove the images that identify you, we will ask you to tell us where you have seen them.
To promote our facilities, products and servicesIf you have signed a contract or an image rights consent with us, we may collect photographs or videos of our facilities, products or services in which you are identified, and perhaps heard, to be used in promotional campaigns or published in the media such as national or international press, our website, or our social networks. If you have signed a consent for the transfer of image rights, we inform you that you can revoke it at any time so that we can remove your image from our website and/or our networks, without the revocation having any effect on the dissemination of your image that has taken place prior to processing it. In addition, we may graphically record the ambience of our premises to promote our premises, products and services and, from time to time, your image and your voice may appear in such graphic material. In contrast to the previous paragraph, in this case the legal basis for the processing of your images is our legitimate interest, which you can object to at any time if you consider it to be contrary to your own interests. In order to assess your objection against our legitimate interest and, if necessary, immediately remove the images that identify you, we will ask you to tell us where you have seen them.
To initiate or maintain a relationship with our suppliersIf you represent a supplier of products or services, we collect your contact details and your signature for the purposes of: Managing our relations of all kinds with the supplier you represent. Manage the corresponding file on our list of approved suppliers. To manage the quotations and invoices of the supplier you represent. The processing operations linked to purposes a) and b) are legitimised by the employment or service contract you have signed with the supplier you represent and our legitimate interest in contacting this supplier. And the processing operations linked to the purpose c) are legitimated to be necessary for the execution of the contract you have signed with us.
To preserve security through video surveillanceWe collect your image and your voice through our video surveillance systems in order to preserve the security of people, property and the facilities themselves. The basis of legitimacy for the aforementioned processing is the public interest in public safety, our legitimate interest in the security of our establishments, and the legitimate interest of third parties who wish to seek legal protection for a crime that can be accredited by a few minutes of a recording.
To select and recruit our staffWe process the CV data that you voluntarily send us to manage the relationship with candidates for a job at The Embassy Store or one of the entities that hosts The Embassy Store, including the search process, filtering and storage of the CVs of potential candidates, the recruitment process and the hiring process. The basis of legitimacy for the aforementioned processing is your consent, which you express by sending us your CV, the execution of pre-contractual measures, and if we do not have an open recruitment process or you are not selected and we consider that you may fit in future selection processes, our legitimate interest in keeping your CV to be included in such future processes.
To ensure the proper functioning of our website (functional cookies)We use functional cookies to ensure the proper functioning of our website. As these cookies are necessary for the proper functioning of the website, their use does not require your express consent, and the basis that legitimises us to use them is our legitimate interest in being able to offer you the services of our website. You can find more information about these cookies in our cookies policy.
To extract aggregated statistics on visitors' use of our website (analytical cookies)We use analytical or statistical cookies to identify the most and least visited pages, analyse what content is of most interest to our visitors, and measure the success of our information campaigns, all with the aim of improving the services we offer you through the Web. All these purposes provide aggregated results, in which it is not possible to identify the interests of any specific person. As these cookies are not necessary, we will not use them until we have your consent, and not giving or withdrawing your consent will have no effect other than to hinder our aim of improving the website by analysing aggregated statistics on our visitors' browsing habits. You can find more information about these cookies in our cookies policy.
For other purposes not incompatible with the foregoingWe may use your personal data for other purposes that are not incompatible with the above (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) provided that this is permitted by applicable data protection laws, and of course, acting in accordance with these and all other applicable laws.
Your rightsIn accordance with the provisions of the LQPD and the RGPD, you can ask us to execute the following rights: Access to your personal data. Rectification of any of your personal data, specifying the reason. Deletion of some or all of your personal data. Limitation of the processing of your data, specifying the reason for the limitation. Opposition to the processing of your personal data. Portability of your data when the legitimate basis for its collection has been your consent or a contract. Right not to be subject to automated individual decisions.
Forms for exercising your rightsIn order to make it easier for you to exercise your rights, we recommend that you use the appropriate application forms from among the following: Form for exercising the right of access Form for exercising the right of correction Form for exercising the right to object (form A, i form B) Form for exercising the right of erasure Form for exercising the right to restrict the processing of personal data Form for exercising the right to portability Form for exercising the right not to be the subject of automated individual decisions
Last updated: 10 May 2022